MBA英語(yǔ)書(shū)信類(lèi)作文常見(jiàn)類(lèi)型：道歉信

　　道歉信
   
　　道歉信是寫(xiě)信人對(duì)未盡之事向收信人表示歉意。所有道歉信都需要注意的是：解釋的理由要真實(shí)而詳細(xì)，態(tài)度要誠(chéng)懇、語(yǔ)言要誠(chéng)摯，從而使收信人理解，并達(dá)到最終諒解。

　　道歉信的內(nèi)容可包括：

　　1）表示歉意并說(shuō)明道歉的事因；

　　2）解釋自己的難處或苦衷；

　　3）請(qǐng)求原諒或提出補(bǔ)救的方法。
   
　　常用套語(yǔ)有：
   
　　1表達(dá)歉意：There's no excuse for … I forgot to ….
   
　　I am indeed very sorry for …, but believe I had no intention to…
   
　　Here is my deepest apology for ...
   
　　Please forgive me for …
   
　　2解釋苦衷：The fact is that I had …/ Unfortunately I …/ I had a small accident …/ I have some urgent business to deal with  My behavior yesterday was inexcusable, and I must tell you how …
   
　　3請(qǐng)求原諒提出補(bǔ)救方法：I want you to know how badly feel about… and to assure you that it will not happen again.
   
　　I realize that particular… is irreplaceable, but I hope you will use the enclosed check to purchase a similar one.
   
　　I hope this situation can be mended to everyone's satisfaction.
   
　　I can only hope you will forgive … on my part.
   
　　范例1
   
　　Directions:
   
　　You have received a complaint letter from your customer for the mix-up of order #: 26429782. Write a letter to him to 1) express your apology 2) explain the reason 3) provide the solution and offer the compensation.
   
　　Dear Mr. Bicman:
   
　　I apologize for the mix-up of order #: 26429782. We have just implemented a new packaging system that still has a few bugs to be worked out, but we did fix your order and sent it out this

　　morning. For your trouble, we have enclosed a $25 gift certificate which can be used at any of our stores. Once again I would like to apologize for the mix-up in your order and any inconveniences this may have caused you.